Ordering and Shipping Policy

Which Payment Method can I use?

Major Credit Cards, Paypal and regular bank wire.

When will my order shipped?

The product will be shipped with within 1-2 business days via DHL International after placing the order and payment confirmed.

Can I track my order?

Once the product is shipped, tracking information will be emailed to you.

Where does Ivy GmbH ship?

We ship worldwide via DHL International. Delivery time may vary depending on location, between 3-7 days.

What do I do if a product arrives damaged?

Please contact our customer service immediately, reference your order number and attach pictures of the damaged product. Please keep original packaging and boxes. Please do not throw away the shipping box until the Shipping Claim is processed or you are otherwise instructed. Sometimes, damaged products need to be shipped back to Ivy GmbH. If this occurs, please email customer service for a “Return Authorization Number” and follow the shipping instructions given to you for returning damaged product.

What if a product arrives defective or becomes defective shortly after I use it?

If a product you purchase from Ivy GmbH arrives defective or becomes defective within 90 days, please notify Customer Service immediately. We will give you further direction on how to proceed.

What if you received different product that you ordered?

Please notify Customer Service immediately. We will replace and ship the correct product to you within 7-14 business days at no additional charge. You will be instructed to return the incorrect product back to Ivy GmbH.

30 Days satisfaction guarantee.

If you are not satisfy with our product, simply email our customer service, reference your order number and describe the reason(s) why you are dissatisfied with the product. We will issue a “Return Authorization Number” to you. Please follow the shipping instructions given to you for returning unwanted product. Customers are responsible for the shipping cost for the return. All returned product must be packed to avoid damaging in transit and needs to include all original packaging and must be in new condition in order to receive a refund and credit. Your return will be received and inspected by our fulfillment center within 3 business days of receiving your return. After that has occurred, your refund will be processed (shipping and handling fees are not refundable), and a credit will be automatically applied to your credit card or original method of payment. Please note, depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your card.